PRODUCTS
Leather Gloves and Mittens Collection:
We recommend cleaning light colored leather items only by hand cleaning using a cloth and a mild cleaner specific to leather care. You can find these products and cloths at most shoe and/or shoe retailers. Do not machine wash or dry. Remove pom poms when possible. Suede should not be cleaned.
Knitwear Collection (Fibre Blend):
We recommend hand washing and hanging to dry. Remove pom poms before washing. Do not machine wash and dry.
Although some of our products are water repellent, they are not waterproof. You should avoid excessive exposure to water or moisture. However, applying a wax made from natural products can help maintain water-repellent properties on leather-only products. Look for the water repellent icon to identify styles that can be treated. Avoid applying wax to suede at all times.
All of our products are created in Montreal, Canada. Our production is made in Asia, Europe and Canada.
SHIPPING
Allow up to 48 hours for processing and verification. All orders are shipped on business days. We do not deliver on weekends. A shipping confirmation will be emailed at the time of shipment with the shipping confirmation number and tracking information.
Please note, international orders may be charged customs fees by the government of the country of destination. We have no control over how much you will be charged for customs.
We are not responsible for any additional charges the destination country imposes on you. Due to the customs process, delivery times are estimates and may take longer than expected. International shipping and handling charges are subject to change based on order size.
All orders will be sent using trackable services.
HOLIDAY DELIVERY POLICY
Although we can't guarantee it, be sure to order before noon on December 18, 2023 to increase your chances of receiving your purchases before Christmas.
STANDARD CANADA AND USA
Standard rate: CA$12.00 per order.
Free Express Shipping on all orders over $100.
INTERNATIONAL
Standard rate: CA$20.00 per order.
Packages will be shipped from Montreal, Canada.
Currently, we do not offer delivery on Saturday and Sunday. Delivery is not offered by our carrier.
Warranty & returns
Yes, BRUME products are guaranteed against any manufacturing defect for a period of six (6) months following the date of purchase upon presentation of the original invoice. The accessories covered by the guarantee will be replaced at the discretion of the brand.
The following defects are covered by the BRUME guarantee:
• Unstitched seams after the product has been worn only a few times
• Discoloration of the material
• Defective trim (snap button, closure lightning...)
What is not covered:
• Deterioration caused by water abuse, soiled product
• Worn palms of hands
• Scratches, cuts, burns, etc.
• Shrinkage or damage caused by overexposure to heat.
Any other defects not listed will be determined by BRUME
Return Policy
All items under warranty are eligible for return.
If you are not satisfied with any items you purchased from our site, you may return them to us and receive a full refund.
You have 30 days to return purchased items at regular price and 10 days for items purchased on promotion. Product must be in unused condition in original packaging with price ticket.
Canada and United States
To initiate a return, please submit a request for a Return Authorization (RA) through the return request form.
Your prepaid return label and return instructions will be sent to the e-mail address associated with the order. We want to reduce waste as much as possible. It is for this reason that our shipments no longer include a prepaid return label inside the box.
Print the label out and carefully follow the instructions.
All refunds will be made to the original method of purchase within 3 days of receipt of goods.
International Returns
International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.
To initiate a return, please submit a request for a Return Authorization (RA) through the return request form.
An RA number and return instructions will be sent to the e-mail address associated with the order.
Follow the instructions and coordinate the return with your local postal service.
Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.
All refunds will be made to the original method of purchase within 3 days of receipt of goods.
International shipping fees will not be refunded.
Exchanges
Brume does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Retailers
Loading store locator
from Stockist store locator...
Send us your name, phone number, store/distributor name and address to: winter@brumeworld.com
terms & conditions
DISCLAIMER BRUME
reserves the right to modify, update or modify these terms and any content of the website at any time and without notice. This includes price and availability information, which is not guaranteed. This also includes all errors, omissions or inaccuracies relating to product descriptions, prices, promotions and shipping costs. All content on the site is provided "as is" without warranty or condition of any kind, express or implied.
COPYRIGHT AND TRADEMARKS
All trademarks used and/or displayed on this website are copyrights, trademarks trademarks and/or other intellectual property owned, controlled or licensed by BRUME. All content on our website, including text, images, logos, illustrations and photographs, is protected by copyright law. No part of the material may be copied, produced, distributed, republished, uploaded, displayed, posted, or transmitted in any form or by any means, without BRUME's prior written consent. You may download or copy content from the site for personal, non-commercial use only.
PRIVACY POLICY
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only. We respect your privacy and do not share customer information with third parties except those directly involved in order processing and shipping. Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases, and general application. They store your data on a secure server behind a firewall.